Website Privacy Policy

Effective Date: 26 August 2025
Last Updated: 26 August 2025

1. Introduction

Doncaster Mustangs ("we," "us," "our," or "the Club") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at https://doncastermustangs.com or interact with our services.

Company Details:

Name: Doncaster Mustangs
Website: https://doncastermustangs.com
Established: 2002
Location: South Yorkshire, England

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address
Registration Details: Information provided when signing up for training, membership, or events
Payment Information: Billing details for memberships, merchandise, or event tickets
Communication Records: Messages sent through contact forms, emails, or customer service interactions
Marketing Preferences: Your preferences for receiving communications from us

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Technical Data: IP address, browser type, operating system, referring URLs
Usage Data: Pages visited, time spent on site, click patterns, device information
Location Data: General geographic location based on IP address

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Core Club Operations

Managing memberships and player registrations
Organizing training sessions, matches, and events
Processing payments for memberships, merchandise, and tickets
Communicating important club updates and fixture information

3.2 Marketing and Communications

Sending newsletters and promotional materials about club activities
Promoting sponsorship opportunities to local businesses
Sharing news about "The Herd" and club achievements
Engaging with our community of players, coaches, and supporters

3.3 Website Functionality

Improving website performance and user experience
Providing customer support and responding to inquiries
Analyzing website usage to enhance our digital presence

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

Consent: When you provide explicit consent for marketing communications
Contractual Necessity: For membership services and event participation
Legitimate Interests: For club operations, website functionality, and community engagement
Legal Obligation: When required by law or regulatory requirements

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

Payment processing and financial transactions
Website hosting and technical support
Email marketing and communication services (including OneSignal, which collects emails submitted via our website contact forms and newsletter signup forms for the purpose of sending notifications, updates, and relevant communications related to the team and its events)
Event management and registration platforms

5.2 League and Regulatory Bodies

We may share relevant information with:

BAFA (British American Football Association) National Leagues
Insurance providers for player coverage
Venue operators and match officials

5.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our legal rights and interests.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission protocols
Regular security assessments and updates
Access controls and staff training
Secure payment processing systems

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

Active Members: Duration of membership plus 7 years for financial records
Marketing Contacts: Until you unsubscribe or request deletion
Website Analytics: Anonymized after 26 months

8. Your Rights

Under GDPR and UK data protection law, you have the following rights:

Access: Request copies of your personal information
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal information
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Objection: Object to certain types of processing
Withdraw Consent: Revoke consent for marketing communications

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website performance and usage patterns
Provide personalized content and experiences
Enable social media features and integrations

You can manage cookie preferences through your browser settings. For more detailed information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites operated by third parties, including sponsors, partners, and social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

12. International Data Transfers

If we transfer your personal information outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Doncaster Mustangs
Email: hello@doncastermustangs.co.uk
Phone: +44 7976 229447
Address: Wheatley Hills RUFC, Doncaster,
South Yorkshire, England

For data protection matters specifically, you can also contact our Data Protection Officer at: data@doncastermustangs.co.uk

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law.

ICO Contact Details:
Website: https://ico.org.uk
Phone: 0303 123 1113

This Privacy Policy forms part of our commitment to transparency and data protection. By using our website and services, you acknowledge that you have read and understood this policy.

Privacy Policy